Return Policy
At The Outback Boer, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Our return policy is in accordance with the Australian Consumer Law (ACL).
1. Your Rights Under Australian Consumer Law
Under the ACL, you are entitled to a refund, replacement, or repair if a product:
- Has a major fault or defect
- Is not fit for its intended purpose
- Does not match the description or sample provided
These rights cannot be excluded, restricted, or modified.
2. Change of Mind Returns
We accept change-of-mind returns within 30 days of the delivery date, provided the item is:
- Unused and in its original condition
- In its original packaging with all tags attached
- Accompanied by proof of purchase
Please note: Return shipping costs for change-of-mind returns are the responsibility of the customer.
3. Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 7 days of receipt. We will arrange a replacement, repair, or full refund at no additional cost to you, including return shipping.
4. Non-Returnable Items
The following items cannot be returned unless they are faulty:
- Perishable goods
- Personalised or custom-made items
- Downloadable digital products
- Items marked as final sale
5. How to Initiate a Return
To start a return, please contact us at [your contact email] with your order number and reason for return. We will respond within 2 business days with instructions.
6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.
7. Contact Us
The Outback Boer
Australia
Email: [your contact email]